A126 Oracolo Automated customer service connected to your system
Your customers' requests come in from your website, the AI reads them, checks orders and catalogue on your e-commerce or ERP and answers on its own where you have allowed it. For everything else it prepares a draft: your team approves it with one click.
Contact usWhat it is
A126 Oracolo is the automated customer service we install for your company, with your brand and on your domain. It connects to your e-commerce, B2B portal or ERP: when a customer writes, the AI already knows who they are, what they ordered, where the shipment is, what is in the catalogue and whether it is available. It labels the request, assigns it to the right person, asks for any missing details and answers. Your operators find the work already set up.
The name comes from the oracles of antiquity, such as the one at Delphi: anyone with a question went there because that is where the answer was. You stay in control, though: you decide how far the AI can go, you always see why it answered the way it did and with which sources, and you keep costs under a monthly cap.
Want to understand how AI customer service connected to your system works, and where a person is still needed? Read the article on our journal.
Connected to your e-commerce, B2B portal or ERP
Requests come in from the forms on your website, and A126 Oracolo checks your system through a read-only connector: customer, orders, shipping status, catalogue, prices and live availability. No more copy-pasting between different programs.
It answers on its own, where you decide
Topic by topic, you choose whether the AI replies automatically, prepares a draft for approval or leaves it to people only. You start with drafts and widen the scope once the results convince you. When it doesn't know, it doesn't make things up: it hands over to your team with high priority.
Order details only for those entitled to them
Before discussing an order, A126 Oracolo checks that the person writing is really the account holder: order number plus two details chosen among email, phone and postcode. The check is done by the software, not by the AI, and everything is logged.
Your customers don't need to sign up
They get replies by email and follow their request from a personal page, with no account or password; they can also simply reply to the email. Page and emails in Italian, English, German and French, and the AI writes in the customer's language. When the AI answers, the customer always knows.
It knows your company and learns from your team
Catalogue, documents, procedures and answers saved from solved cases make up its knowledge, with no customer personal data. Every time an operator corrects a draft, A126 Oracolo suggests what it has learned and the admin decides whether to keep it.
Suppliers and couriers in the same case
If answering requires a lab, a supplier or a courier, the operator forwards the request from A126 Oracolo: the conversation with the third party runs in parallel, the customer doesn't see it and, as soon as the answer arrives, the AI drafts the message for the customer.
Want A126 Oracolo for your company?
We install it for you, turnkey: with your brand and your domain, connected to your e-commerce or ERP, with your company's way of answering written together with you. You start with drafts and open up autonomy once the results convince you.
Contact us