A126 Ticket
Your customer support in one place, tailored to your company: organised requests, replies in chat, statuses and automatic reminders. With your brand and on our servers, in Italy.
Contact usWhat it is
A126 Ticket is the support system we tailor to your company: your clients open requests on a single channel — organised by product or service — and your team takes them on, routes them and resolves them in a real-time conversation. Every request has a code, a status and a full history, from opening to closing.
Compared with support made of emails and phone calls, here nothing gets lost: reminders go out on their own, stalled requests are flagged to the manager, and the client is always kept up to date by email and push notification. Each client company has its own confidential space, with a contact person who invites colleagues independently.
All requests in one place
No more support scattered across email, phone calls and messages: clients open requests on a single channel, organised by product or service, and nothing gets lost. Every ticket has a code and a complete history.
Replies in chat, like WhatsApp
Each ticket is a single conversation where messages, internal team notes and status updates flow together: the client sees only what they should, your team has all the context at hand, with the name of who replies.
No forgotten requests
Clear statuses from open to closed, automatic reminders when a reply is pending and escalation to the manager if a request sits still too long. Things don't fall through the cracks.
Your clients organise themselves
Each client company has its own contact person, who sees all of their organisation's tickets and invites colleagues independently; each collaborator sees only their own. Everything stays separate and confidential per client.
Alerts where they are actually read
Notifications by email and push, according to everyone's preferences: the client knows when you have replied, your team knows when a request arrives, with no need to keep a page open.
Your brand, and integrated
We set it up with your company's brand and processes and connect it to your tools: hours worked on tickets can flow into your job-tracking system, and a request can turn into a video call in one click.
Want A126 Ticket in your company?
We deliver it turnkey: we configure clients, products and routing rules with your brand, connect it to your tools and support your team. Your clients just have to open their first ticket.
Contact us